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Last updated: October 18, 2024
This Privacy Policy explains how Gov Apply Support, LLC (“Gov Apply Support,” “we,” “us,” or “our”) collects, uses, and discloses your information when you interact with our websites, listed under [Websites – (Covered Entities)] (“Websites”), and our services. This policy applies to your use of Gov Apply Support, LLC websites, as well as any other interactions you may have with us, such as phone calls or remote video communications. It also outlines the options available to you regarding our use of your personal information. Specific information for California residents and individuals in the European Union is also included in this policy.
This refers to any information connected to an identified or identifiable natural person (“data subject/user”). An identifiable natural person is someone who can be recognized, directly or indirectly, through identifiers like a name, identification number, location data, online identifier, or by factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity. In this Privacy Policy, “Personal Data” or “Personal Information” refers to information that relates to, and can be linked with, a specific individual. It excludes de-identified or aggregated data.
Refers to any identified or identifiable natural person whose personal data is processed by Gov Apply Support, LLC, which acts as the controller responsible for the processing of that data.
Refers to any operation or set of operations performed on personal data or sets of personal data, whether automated or not, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
Refers to any freely given, specific, informed, and unambiguous indication of the data subject/user’s wishes, by which he or she, through a statement or clear affirmative action, consents to the processing of personal data relating to them.
We, or our service providers, may collect both Personal Data and information that does not specifically identify you when you use our websites or services. In this section, we describe the types of Personal Information we may collect from consumers. The information we collect depends on the nature of our interaction with a consumer (such as phone calls or visits to our websites), the products or services a consumer considers or purchases, and the information our customers choose to share with us. While this section outlines all the types of information we may collect, it is rare for us to collect all these types from any single individual. Gov Apply Support, LLC may potentially collect the following categories of consumer information, some of which may be classified as Personal Information depending on how it is collected or maintained:
Identifiers: Gov Apply Support, LLC may collect various types of identifiers, which may include real names, nicknames, postal addresses, online identifiers, Internet Protocol addresses (IP addresses), email addresses, account numbers, Social Security numbers, driver’s license numbers, passport numbers, and other government-issued identification numbers.
Other Types of Information: Gov Apply Support, LLC may collect additional types of information, including physical characteristics or descriptions, telephone numbers, education background, employment details, and financial information such as bank account, credit card, and debit card numbers. This category also includes any further information you provide directly to Gov Apply Support, LLC, such as when completing a questionnaire, responding to a survey, or participating in a consultation. Additionally, it covers information identified as Personal Information under California Civil Code Section 1798.80(e) that does not fall into other specific categories.
Characteristics Protected Under Some Laws: Gov Apply Support, LLC may collect various types of characteristics that are protected under certain laws, including age, national origin, citizenship, marital status, medical information, sex, sexual orientation, and veteran or military status.
Internet Information: Gov Apply Support, LLC may collect various types of internet or electronic network activity information, including browsing history, search history, details about the device used to access our websites or applications, and information regarding a consumer’s interactions with Gov Apply Support, LLC or our partners’ websites, applications, or advertisements. We may also gather data from website visitors, such as browser settings, operating systems, referring/exit pages, and clickstream information. Additionally, when we send you an email, we may collect data on how you interact with that email.
Geolocation Information: Gov Apply Support, LLC may collect information regarding a consumer’s residence or current location.
Audio and Visual Information: Gov Apply Support, LLC may make audio recordings of calls with consumers. We may also capture visual recordings, such as when consumers visit our premises or when they consent to having their photograph taken or being videotaped by Gov Apply Support, LLC.
Professional and Employment-Related Information: Gov Apply Support, LLC may collect various types of professional and employment-related information, including details about your professional status and affiliations, employment history, and employment status as required for your Visa application.
Personal Data:
We may collect Personal Data from you when you purchase our products or services, register for our services, sign up to become an affiliate, or otherwise interact with us. The Personal Data we collect through our websites may include, but is not limited to, your first and last name, mailing address, email address, phone number, payment card information, and any details included in your communications with us.
Information collected via Technology:
We may automatically collect information about your use of our websites and services, such as the website you came from (the “referring URL”), the type of browser you are using, the device you connected from, the time and date of access, and other details that do not personally identify you. This information is tracked using cookies, small text files, or other technologies. Cookies are sent to your browser from our servers and stored on your computer’s hard drive. By sending cookies to your browser, we can gather information about your visit to our websites or your use of our services and maintain a record of your preferences during those visits, both on an individual and aggregate level.
The Company may use both persistent and session cookies. Persistent cookies remain on your computer after your session ends until you delete them, while session cookies expire once you close your browser. You may have the option to refuse or delete cookies through the appropriate settings in your browser. However, if you choose to refuse or delete cookies, you may not be able to access the full functionality of our websites or services. Additionally, if you switch to another browser or device, you may need to adjust the settings on that specific browser or device to manage or delete cookies accordingly.
We may also collaborate with third parties that gather information about your use of our Websites and other websites or applications over time. For instance, we use Google Analytics and other third-party services to track and enhance the performance of our websites. To learn more about how Google Analytics collects and uses data when you visit our Websites, please visit www.google.com/policies/privacy/partners. You can find instructions on how to opt-out of our website’s cookies at any time by using the link provided below:
Given the sensitive nature of our services, email status tracking is an essential security measure to ensure the integrity and reliability of our communications. This tracking is vital for upholding the security, support, billing, and fraud prevention standards that our customers depend on.
1. Email Status Tracking for Support
We track the status of support-related emails (e.g., “Seen”) to ensure timely and effective assistance for our customers. This data is used internally and is not shared with third parties.
1.1. This data is tracked only after a customer initiates an application for our service.
Anti-Fraud Note: Tracking email status for support helps us detect and prevent fraudulent activities by verifying that support communications are legitimate and originate from authorized sources. Email tracking data is collected using third-party services integrated with our service offerings.
2. Email Status Tracking for Billing
We track the status of billing-related emails (e.g., “Processing,” “Delivered,” and “Not Delivered”) to ensure accurate and timely billing communications.
2.1. This data is tracked only after the service sale has been confirmed.
2.2. This data may be shared with third parties only when necessary to resolve charge disputes, ensuring that any billing issues are addressed accurately and efficiently.
2.3. This data is not shared with third parties unless there is a charge dispute to resolve.
Anti-Fraud Note: Tracking the status of billing communications is crucial for detecting and preventing fraudulent billing activities. By monitoring these communications, we can ensure that billing information is accurately processed and properly addressed.
By using our service, you acknowledge and consent to the tracking of email status as outlined above. This tracking is an essential part of our commitment to delivering secure and reliable service to all our customers.
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or share your Personal Data with third parties for marketing purposes without your consent. We share Personal Data only under the following circumstances:
With vendors who are providing services to the Company at our direction and in compliance with our Privacy Policy;
With any affiliates (if necessary to perform the service);
Where we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to comply with applicable legal processes or enforceable governmental requests;
To enforce our Terms of Use, including investigating potential violations;
To address fraud, security, or technical concerns;
To protect against harm to the rights, property, or safety of our users or the public, as required or permitted by law;
In the event we undergo a business transaction such as a merger, acquisition, or sale of all or a portion of our assets, including during bankruptcy proceedings;
Pursuant to a subpoena, court order, governmental inquiry, or other legal process, or as otherwise required by law, or to protect our rights or the rights of third parties;
Professionals (including Lawyers and other Professionals): Gov Apply Support, LLC may share consumer information with independent professionals who are accessed through our products, such as legal reviews and lawyer-assisted services; and
Government Entities: Gov Apply Support, LLC is not affiliated with any governmental organization, but as part of the services provided, a client’s application may be sent directly to the appropriate agency. Gov Apply Support, LLC may also share consumer information with government entities to fulfill the services purchased by our customers. Certain Personal Information becomes public record when documents are filed with federal or state government entities, or with a court. For instance, an applicant’s personal information and files may be submitted to the U.S. Department of Homeland Security (DHS), United States Citizenship and Immigration Services (USCIS), or other relevant agencies, and once filed, this information is no longer under our control. This Privacy Policy does not govern these or similar third-party actions.
If we sell all or part of our business, your Personal Data may be included among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted under this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as outlined in this Privacy Policy. If our information practices change in the future, we will post an updated privacy policy on our Websites. We recommend that you periodically review the Websites to stay informed about how your information is used and disclosed.
To facilitate communication with you, including responding to inquiries, requesting feedback, providing technical support, and informing you about promotional offers.
To deliver our services to you or the owner of the account associated with your application.
To operate, maintain, and enhance our Websites and Services.
To comply with applicable legal obligations.
To enforce our Terms of Use and safeguard our interests.
As otherwise disclosed at the time the information is collected.
We may also use the Personal Data you provide when registering for our services or purchasing a product on our Websites to advertise or market other products or services that we believe may interest you.
We may use technology to automatically collect certain information from you when you use our Websites or services (“Automatically Collected Information”). Generally, we use this information to enhance our service and personalize the user experience. We also aggregate Automatically Collected Information to identify trends and analyze usage patterns on our Websites and services. This Privacy Policy does not limit our use or disclosure of Automatically Collected Information in any way, and we reserve the right to share such information with our partners, advertisers, and other third parties at our discretion.
We may use technology to automatically gather certain information from you when you interact with our Websites or services (“Automatically Collected Information”). Typically, we use this data to improve our services and tailor the user experience. Additionally, we aggregate Automatically Collected Information to spot trends and analyze usage patterns on our Websites and services. This Privacy Policy does not restrict our use or disclosure of Automatically Collected Information, and we reserve the right to share it with our partners, advertisers, and other third parties as we see fit.
You have the right to opt-out of receiving email marketing communications from us at any time. When we send you promotional emails, you can unsubscribe by following the instructions provided in each email. Additionally, you can indicate your preference not to receive marketing communications from us by visiting: https://govapplysupport.com/opt-out. Please note that, regardless of your promotional preferences, we may still send you administrative emails, such as updates to our Privacy Policy or other important notices.
As part of our Service, we may include links to other websites or applications. We are not responsible for the privacy practices of the owners of those sites or applications, nor for the information or content they provide. This Privacy Policy applies only to information we collect through our Websites and services. Therefore, it does not apply to your use of third-party websites accessed via links on our websites or services. We encourage users to review the privacy policies of any third-party websites before using them.
If you are located in the European Union (“EU”), this section outlines your rights, Gov Apply Support LLC’s responsibilities, and additional information regarding the processing of your personal data.
Gov Apply Support LLC is subject to the investigative and enforcement authority of the U.S. Federal Trade Commission (FTC).
Gov Apply Support, LLC processes the personal data of individuals in the EU based on the lawful bases outlined below. When multiple bases are applicable, the specific basis that Gov Apply Support, LLC relies on for any particular processing will depend on the context.
Purpose of Processing (Described in the section above entitled “How We Use the Information We Collect About Consumers.”) | Legal Basis for Processing |
|---|---|
Providing Products and Services | Performance of Contract, Consent, Legitimate Interest |
Security | Legitimate Interest |
Meeting Legal Requirements | Compliance with Legal Obligation |
Marketing | Consent, Legitimate Interest |
Product Development | Legitimate Interest |
Analytics | Legitimate Interest |
Operational Purposes | Consent, Legitimate Interest, Compliance with Legal Obligations |
Sharing with Business Partners | Performance of Contract, Consent |
Financial Reporting and Other Internal Uses | Legitimate Interest |
Business Transfers | Legitimate Interest, Compliance with Legal Obligation |
If you are located in the EU, you have the following rights regarding the processing of your personal data by Gov Apply Support, LLC:
You have the right to request a copy of the personal data that Gov Apply Support, LLC holds about you.
You have the right to ask Gov Apply Support, LLC to correct any information about you that you believe is inaccurate.
You have the right to request that Gov Apply Support, LLC delete or refrain from using your personal data. However, this is not an absolute right, and in certain circumstances, Gov Apply Support, LLC may refuse to delete or limit the use of your data, such as when there is an ongoing business relationship with you or when we are legally obligated to retain the information. If Gov Apply Support, LLC is unable to fulfill your request, we will inform you of this and explain the reasons for our decision.
To exercise any of these rights, please submit your request using the form provided.
Alternatively, you may contact Customer Support at [email protected] or +1 (321) 321-7921.
If you are in the EU, you have the right to raise any objections related to the processing of your personal data and to express any concerns you may have about Gov Apply Support, LLC’s handling of your information. Gov Apply Support LLC is dedicated to addressing complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our privac policy should first reach out to Gov Apply Support LLC at [email protected].
To notify Gov Apply Support LLC of your intention to invoke binding arbitration, please send an email with the subject line “Binding Arbitration Request” to [email protected]. Your request should include your name, contact information, a detailed description of your complaint, and any relevant supporting documents.
While we strive to address any privacy concerns you may have to your satisfaction when you contact us directly, you also have the right to file a complaint about Gov Apply Support, LLC’s handling of your personal data with the Information Commissioner’s Office, the independent Data Protection Authority in the UK. Their contact information is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
https://ico.org.uk/global/contact-us/
+44 1625 545 700
Gov Apply Support LLC is committed to cooperating with EU data protection authorities (DPAs) and adhering to the guidance provided by these authorities concerning human resources data transferred from the EU in the context of employment relationships.
This website is covered under the Gov Apply Support, LLC privacy policy.
The Company reserves the right to modify this Privacy Policy at any time. We will inform you of any changes by posting an updated policy on our websites, along with a new effective date. We recommend that you periodically check the Websites to stay informed about updates to our Privacy Policy.
Our websites and services are not intended for individuals under the age of 18. We do not knowingly collect or seek information from anyone under 18, nor do we permit anyone under this age to register for our service or complete an application.
Parents may want to manage travel requirements for their minor child. We will handle these applications using the same security measures applied to all our services. In this case, the data is collected from the parent or guardian, not from the minor.
If we become aware that we have collected Personal Data from anyone under the age of 13, we will promptly delete that information. If you are a parent of a child under 13 and have provided us with Personal Data about your child in connection with our travel services, and you would like to confirm its deletion, please contact us at [email protected].
We retain your personal data for the duration of the customer relationship, if applicable. Additionally, we keep your personal data for six consecutive months following our last interaction with you.
We may collaborate with third-party organizations, such as advertising networks, that use cookies, pixel tags, beacons, clear gifs, and other technologies to gather information about your visits to our websites and other non-affiliated sites or applications over time. This includes data on the relationships between the various browsers and devices you use. These third-party organizations collect this information to deliver relevant advertising tailored to your browsing activities and interests. This form of advertising is referred to as interest-based advertising.
We comply with the DAA’s Self-Regulatory Principles regarding interest-based advertising activities. You can visit www.optout.aboutads.info to learn more about interest-based advertising and how to opt out of this type of advertising on your web browser from companies participating in the Digital Advertising Alliance (DAA). If you switch browsers, clear cookies from your browser, or use a different mobile device, you may need to renew your opt-out preferences. If you choose to opt out of interest-based ads, you will still see advertisements on websites that display interest-based ads; however, these ads will not be tailored to your interests.
If you are a resident of California, please note that while we have previously stated that we do not sell, rent, share, or trade your Personal Data, the law requires us to inform you that you may have additional rights concerning the processing of your Personal Data. You may have the right to request the deletion of any of your Personal Data, as well as the right to opt out of the sale* of your Personal Data. To exercise this right, please use the following link: https://govapplysupport.com/contact-us/ and enter “Do Not Sell My Personal Information” in the main text field.
You also have the right to request that we disclose the following information to you:
The categories of Personal Data that we collect, sell, or disclose for business purposes.
The categories of sources from which we obtain your Personal Data.
The business or commercial purposes for which we collect your Personal Data.
The specific pieces of Personal Data we have collected about you.
We disclose all information, including all Personal Data we collect, to the individual associated with that data. Below are the identified categories:
Your name
Alias
Postal or mailing address
IP address
Unique personal identifiers
Online identifiers
Email address
Browsing history
Search history
Account name or ID
Information about your interactions with websites, applications, or advertisements
Geolocation data
Electronic information
Educational information
Professional or employment-related information
Your name
Alias
Postal Address
IP address
Unique personal identifiers
Online identifiers
Account name or id
Email address
Search history
Browsing history
Geolocation data
Electronic information
Education information
Professional or employment-related information
You also have the right not to be discriminated against for exercising any of the rights outlined in this section. To exercise any of these rights, please use the contact information provided below.
If you access our websites or use our services from locations outside the United States, please note that the information you provide may be transferred to and processed in countries other than the one from which you accessed our websites or services, including the United States. These countries may not provide the same level of protection for your Personal Data as that available in the country from which you accessed our websites or used our services. We transfer Personal Data from the EU to the U.S. via the form that users complete, which is then transferred to our server.
If you access our websites or use our services from the European Economic Area (“EEA”), please be aware that you may have additional rights regarding the processing of your Personal Data. You may have the right to request access to your Personal Data, as well as the right to request corrections for any inaccuracies. Additionally, you may ask us to erase your Personal Data, restrict its processing, and provide you with a copy of your Personal Data in a structured, machine-readable format. You may also have the right to request that we transfer your Personal Data to another organization.
In most cases, we process Personal Data based on the consent of the data subject. We obtain your consent to process your Personal Data when you submit an application. In addition to seeking your consent, we may also process this information to provide our services to you. We may process Personal Data as required by applicable law or when it is in our legitimate interests, provided these interests do not override the data subject’s data protection rights. Our legitimate interests may include acting on your behalf to help complete your applications as contracted, improving and developing new products and services, combating fraud, and protecting our business interests and rights. You have the right to object to our processing of your Personal Data based on our legitimate interests or to withdraw your consent for processing at any time.
To exercise your rights, please submit a request using the contact information provided below. Please be aware that in some cases, applicable law may require us to limit our disclosure of your Personal Information or to retain your Personal Information even after you have requested its deletion. In such instances, we will comply with the relevant legal requirements.
If you have any concerns regarding the processing of your Personal Data, please reach out to us using the contact information provided below. If we are unable to address your concerns, you have the right to file a complaint with the data protection authority in your area of residence, work, or where you believe a breach of applicable law may have taken place.
We do not engage in automatic decision-making (i.e., making decisions solely through automated means without human involvement) or profiling (i.e., automated processing of personal information to assess specific aspects of an individual).
In the event of a personal data breach, we will notify you and the relevant authorities about the incident in compliance with applicable legal requirements.⬤
This Privacy Policy is part of our Terms of Service and governs your use of Gov Apply Support, LLC’s services. By utilizing Gov Apply Support, LLC’s services across any of the covered entities, you agree to the terms of this Privacy Policy. If you have any questions about this Privacy Policy or our website practices, please contact us via email at [email protected]. You can also visit our website at https://govapplysupport.com or call +1 (321) 321-7921 for further information.
Disclaimer: GovApplySupport is not a law firm and does not offer legal advice. Our service charges are separate from any or additional government fees. Please note that our customer service team members are not attorneys and cannot provide legal guidance. If your application is rejected, we will support you in the re-submission process. Alternatively, you can choose to apply directly through travel.state.gov or uscis.gov.
